Autonomy assistance
In the event of temporary or permanent loss of autonomy, this service offers the insured person free assistance from a nurse who will coordinate a wide range of non-medical home services to make life easier for them or their caregivers. Autonomy assistance is offered in 2 parts.
Domestic assistance1
This assistance is offered to the insured person and their caregivers.
Examples: Light housekeeping, meal preparation, laundry, pet care, grocery shopping and other errands, supervision of a person living alone.
Assistance with daily living1
This assistance is available to insured persons who have experienced a loss of autonomy.
Examples: Hygiene and comfort care, assistance with mobility at home, supervision of people who need it, transportation for medical appointments and companion services for various outings.
Psychological assistance
In the event of a covered critical illness or loss of independence, the insured person can get psychological assistance to help them through difficult times. The insured person has access to mental health professionals who will listen to them and help them better manage their personal problems and emotions.
This confidential service provides the insured person with a maximum of 3 one-hour sessions per claim.
In the event of an illness, the insured person has access to 4 services:
- A second opinion from a specialist physician on a diagnosis, treatment plan or surgical procedure for any medical condition—not just the ones covered under the insured person's policy
- Assistance finding the top specialists in Canada for their medical needs, based on their requirements and geographic preferences2
- Access to a directory with the policy information for medical specialists and establishments outside of Canada for their treatment or surgery2
- Access to the Navigator personal health service provided by a nurse to help with all of the insured person's health-related questions, not only questions about critical illness or health problems
This service gives unlimited access to the insured adult3, their immediate family (spouse and dependent children4) and their extended family (parents, parents-in-law, siblings and siblings-in-law).
Travel assistance
Available 24/7, this service is ideal for an insured person who is facing medical or non-medical emergencies, when abroad or outside of their province.
Pre-departure
The insured person can obtain free and unlimited access to our help line, which provides reliable information and advice before a trip. Nurses will answer health-related questions and qualified assistance coordinators will answer general questions.
During the trip
In the event of an emergency, the insured person can call to obtain assistance by phone.
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Medical assistance: Referrals to healthcare institutions, coordination of emergency healthcare transportation, follow-up on medical files, etc.
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Non-medical assistance: Help with lost or stolen official documents, emergency round-trip travel, help with language barriers, etc.
Home assistance
The home assistance service puts the insured person in touch with qualified professionals, whether it is to plan work, receive home renovation advice or quickly receive specialized services. 3 options are offered.
Referral services1
For non-emergency indoor and outdoor work.
Advisory services
For advice on renovations, maintenance work or purchases.
Emergency services1
24/7 emergency service in the event of a major leak or damage, to get help from a specialist in the field for immediate intervention.
Here are the fact sheets on the services offered to all insured persons based on the insurance coverage they have.
1 Referral service only.The costs generated are the responsibility of the insured person.
2Teladoc Health Medical Experts does not make referrals or appointments for members and it cannot assist members to jump the queue. It also cannot arrange or cover the cost of travel, lodging, appointments or treatment. The costs generated by these activities are the responsibility of the insured person.
3 Insured child: access to the service is available at all times to the insured child, their immediate family (parents and siblings) and grandparents if they're the policyowners.
4 A child is considered dependent up to age 21 or up to age 25 if enrolled in school full time.
